Privacy Policy
Last Updated: October 16, 2026
At The Fancy Pack ("we", "us", "our"), accessible from thefancypack.online, protecting your privacy is a priority. This Privacy Policy explains what personal data we collect, why, how we use and protect it, and the rights you have over it. It applies to our website, our booking/enquiry system, and any communication with us including over WhatsApp, phone, or email.
We process personal data in accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act) and its Rules. If you are located outside India, other local laws may also apply to you, and where they set a higher standard of protection, we aim to honour it.
1. Information We Collect
We only collect data you choose to give us, or that is generated automatically by visiting our website:
- Information you provide: Name, phone number, email address, company name, delivery/shipping details, product/quantity requirements, and any message you send us - collected when you use our "Book Now" enquiry form, contact form, or message us on WhatsApp/phone.
- Automated data: IP address, browser and device type, and pages visited, collected via standard server logs and analytics tools (see Section 3).
2. Why We Collect It (Purpose)
We use your data only for the specific purposes below - we do not sell your personal data to third parties:
- To respond to your booking/enquiry, quote pricing, and fulfil orders you place with us.
- To communicate with you by phone, email, or WhatsApp about your enquiry, order status, or customer support.
- To improve our website and product catalogue based on how visitors use the site.
- To run and measure advertising (see Section 3) so we can reach relevant business buyers.
- To meet legal, accounting, or regulatory obligations.
3. Cookies & Advertising Platforms
Our website uses cookies and similar tools to remember preferences and understand how the site is used. We also use the following third-party advertising and analytics tools, which may set their own cookies and collect data (such as your IP address and on-site behaviour) to show you relevant ads and measure campaign performance:
- Google (Google Ads, Google Analytics, Google Merchant Center): used for search/shopping ads and site analytics. Governed also by Google's Privacy Policy.
- Meta (Facebook/Instagram Pixel & Ads): used to measure and deliver ads on Meta platforms. Governed also by Meta's Privacy Policy.
- LinkedIn (Insight Tag & Ads): used for B2B advertising and analytics. Governed also by LinkedIn's Privacy Policy.
You can opt out of personalised advertising directly through each platform's own ad settings, or by using your browser's cookie controls. Our Privacy Policy does not apply to how these third parties independently use data - please review their own policies for full details.
4. How Long We Keep Your Data
We retain enquiry/booking data for as long as needed to respond to you and fulfil any resulting order, plus a reasonable period afterward for accounting, warranty, and legal record-keeping purposes. You can request earlier deletion at any time (see Section 6).
5. Data Security
We apply reasonable technical and organisational safeguards - including access controls and secure storage - to protect your personal data against unauthorised access, alteration, disclosure, or loss. If we become aware of a data breach likely to affect you, we will notify you and the Data Protection Board of India as required by law.
6. Your Rights
Under the DPDP Act, you have the right to:
- Access a summary of the personal data we hold about you.
- Correct or update inaccurate or incomplete data.
- Withdraw consent or request erasure of your data at any time (this may limit our ability to continue serving an active order).
- Nominate another individual to exercise these rights on your behalf, including in the event of death or incapacity.
- File a grievance with us first (Section 7), and if unresolved, with the Data Protection Board of India.
7. Grievance Officer / Contact for Data Requests
For any question, correction, deletion request, or complaint about how your personal data is handled, contact:
- Email: info@thefancypack.online
- Phone / WhatsApp: +91 79829 99348
- Address: P-80 G, Rajendra Nagar Industrial Area, Ghaziabad, Uttar Pradesh 201007, India
We aim to acknowledge and resolve data-related requests within a reasonable timeframe.
8. Children's Data
Our products and website are intended for business buyers and are not directed at children. We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us data, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The "Last Updated" date above shows when it was last revised. Continued use of our website after changes means you accept the updated policy.