Return & Refund Policy

Last Updated: October 16, 2026

Because we manufacture packaging boxes to order - often with custom sizing, printing, or branding - our return policy works differently from off-the-shelf retail. This page explains when a return, replacement, or refund applies.

1. Custom & Printed Orders

Once a custom-printed or branded order is confirmed and production has started, it cannot be cancelled, returned, or refunded, except in the case of a manufacturing defect or an error on our part (Section 3).

2. Standard (Non-Custom) Orders

For standard, non-personalized boxes, cancellation is possible only before production/dispatch begins. Please contact us as soon as possible if you need to cancel or modify an order.

3. Defects, Damage, or Wrong Items

If your order arrives damaged, defective, or doesn't match what was confirmed (wrong size, quantity, or print), contact us within [X] days of delivery with photos/videos of the issue. We will offer, at our discretion, a replacement, partial credit, or refund for the affected units.

4. Refund Method & Timeline

Approved refunds are issued to the original payment method (bank transfer/UPI) within [X] business days of approval.

5. Non-Returnable Situations

Custom-printed/branded boxes with no manufacturing defect.
Boxes damaged after delivery due to storage, handling, or use.
Orders where the buyer approved a physical/digital sample or proof matching the delivered product.

6. How to Request a Return/Refund

Email: info@thefancypack.online
Phone / WhatsApp: +91 79829 99348
Address: P-80 G, Rajendra Nagar Industrial Area, Ghaziabad, Uttar Pradesh 201007, India